The Otsuka group has been, and continues to be, supported by many stakeholders, including consumers, patients, healthcare professionals, business collaborators, and local communities.
Based on the understanding that collaboration with stakeholders is essential to fulfilling our corporate social responsibility, we aim to build relationships of trust with our stakeholders by enhancing various channels of communication.
| Stakeholders | Approach | Main Responsibilities and Issues |
|---|---|---|
| Patients, Consumers, and Healthcare Professionals |
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| Employees |
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| Collaborators |
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| Investors and Shareholders |
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| Local Communities and Society |
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Reflecting Stakeholders’ Views in Company Activities
Customer-facing departments of Otsuka group companies receive a broad variety of feedback from patients, healthcare professionals, and consumers, and we make sure that feedback is shared appropriately with the relevant departments. We also strive to share this feedback throughout the value chain with the right executives and departments, so that it can be properly reflected in our company activities.
Engagement with Business Partners
Otsuka group aims to contribute to the solution of social issues through our business activities, including through our business with our business partners, and we hereby establish the Otsuka Group Business Partner Code of Ethics to articulate our uncompromising commitment to the highest standards of ethical conduct to be achieved in cooperation with our business partners. The way we do business is as important as the outcome of the business we do, and this code sets expectations and requests for how business partners will conduct the business.
Otsuka Group Business Partner Code of Ethics (PDF)
Otsuka group companies also have established a due diligence policy, and we conduct due diligence for business partners, as needed, to evaluate risks from corruption, violations of human rights, abuse of privacy, and other issues.
Communication with Investors and Analysts
Otsuka Holdings timely and effectively discloses information founded on the principles of transparency, fairness, and business continuity. Our actions are intended to improve sustainable corporate value and a fair market evaluation through dialogues with shareholders and investors. We distribute information through our IR website, sustainability website, integrated reports, environmental reports, shareholder communications, and shareholder meetings. We also hold individual meetings with institutional investors to discuss our direction and initiatives for sustainability. The feedback and suggestions we receive are then used for making improvements for management, business activities, and sustainability initiatives.