Stakeholder Engagement
The Otsuka group values dialogue and collaboration with diverse stakeholders, including employees, customers, business partners, society, and shareholders. Expectations and issues identified through stakeholder dialogue are used to inform business activities, review Materiality, and advance sustainability initiatives. These insights are also reflected in management strategy and risk management, contributing to the sustainable enhancement of corporate value. Through such dialogue and collaboration, the group aims to further strengthen relationships of trust and create value together with stakeholders, thereby contributing to the Well-being of society as a whole.
| Stakeholders | Main value provided |
|---|---|
| Employees |
Creating an environment where people can thrive
|
| Customers (Consumers, Patients, Healthcare Professionals, and Caregivers) |
Contributing to resolving a wide range of health issues
|
| Business partners |
Strengthening collaboration
|
| Society (Central and local governments, industry associations, local communities) |
Value creation in partnership with local communities
|
| Investors and Shareholders |
Fair and highly transparent information disclosure
|
Co-creation initiatives
Employees
For the Otsuka group, employees are the foundation for driving innovation and executing business strategy, as well as a source of value creation. Feedback gathered through employee engagement surveys and dialogue with management is used to enhance talent development initiatives, advance DE&I, and improve efforts to create safe and healthy workplaces. Through these initiatives, the group strives to create a work environment where diverse talent can fully realize their potential. Feedback received through the whistleblowing system is also reflected in improvements to organizational management, helping to foster an open corporate culture.
Related Pages Human Resource Development DE&I Health and Productivity Management Occupational Health and Safety Fair Employment and Working Conditions Compliance
Employee-driven environmental initiatives: The Otsuka Group Environmental Awards
The Otsuka Group Environmental Awards have been held since 2018 to recognize outstanding environmental initiatives undertaken by group companies in Japan and overseas for their originality and exemplary nature. Many of the initiatives submitted for the awards are driven by employees across different regions and workplaces who identify challenges in their day-to-day operations, test hypotheses, and make improvements that help reduce environmental impact. By recognizing outstanding initiatives and sharing them across the group, the awards help further advance environmental activities while encouraging greater employee participation.
2025 Award-Winning Initiatives
| Japan | Overseas |
|---|---|
|
Grand Prize: Taiho Pharmaceutical and Otsuka Pharmaceutical Excellence Award: Otsuka Pharmaceutical Excellence Award: Otsuka Pharmaceutical Factory Excellence Award: Otsuka Pharmaceutical |
Grand Prize: PT Amerta Indah Otsuka (Indonesia) Excellence Award: Otsuka Chemical India (India) Excellence Award: Otsuka Pharmaceutical Europe (UK) |
Customers
Feedback from patients, healthcare professionals, and consumers received through customer contact points at group companies is appropriately shared with relevant departments and used to improve products and services, information provision, and customer support. In addition, feedback gathered through activities across the value chain is shared with management and relevant departments and appropriately reflected in corporate activities.
Related Pages Customer Responsibility Research and Development 'Patient-Centricity for Drug Development Based on the Patient’s Voice'
Business Partners
The Otsuka group has established the Otsuka Group Business Partner Code of Ethics to demonstrate its commitment to conducting business with its business partners based on high ethical standards. Through dialogue with suppliers and other business partners, issues related to human rights, labor, the environment, and other areas are identified and addressed as part of efforts to build a responsible supply chain.
The Otsuka Group Speak Up Line for Business Partners has also been established as a contact point for business partners to consult and report concerns about misconduct, violations of laws and regulations, or other suspected improper conduct involving Otsuka group employees or representatives.
Related Pages Driving Sustainability With our Business Partners Procurement
Society
Dialogue and collaboration with local communities, government authorities, and industry associations help identify challenges facing local communities and society. In particular, initiatives to promote health and enhance disaster preparedness and mitigation are being advanced based on comprehensive partnership agreements with local governments in various regions. Insights and local needs identified through these activities are reflected in business activities and social contribution initiatives.
Related Pages Realizing Healthy Lifestyles (Otsuka Pharmaceutical) Circular Economy ‘Collaboration with local communities and organizations’ (Otsuka Pharmaceutical) Responsibility for Society and Community Key Initiatives and Organizations
Investors and Shareholders
Through constructive dialogue with investors and shareholders, expectations and requests regarding management strategy, financial information, sustainability, and human capital are identified. Feedback obtained through such dialogue is used to enhance information disclosure and to inform management initiatives aimed at enhancing corporate value over the medium to long term.
Related Pages Investor Relations